FAQ - NeoBeat
Orders & Shipping
How long does it take to process my order?
We process all orders within 1-2 business days. You will receive a confirmation email once your order has been shipped.
What are the estimated shipping times?
- USA & Europe: 3-4 business days
- International: 5-8 business days
Can I track my order?
Yes! Once your order is shipped, we will send you a tracking number via email.
What if my package is delayed?
Shipping delays may occur due to factors beyond our control (e.g., weather, customs). If your package is delayed, please contact us at support@neobeat.org.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your product, you can return it within 30 days of delivery for a refund.
How do I request a return?
Simply contact us at support@neobeat.org with your order details, and we will provide return instructions.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item.
Product Information
🎶 Does the NeoBeat™ RGB Speaker have Bluetooth connectivity?
Yes! The speaker features Bluetooth 5.3 for a stable, fast, and seamless connection.
How long does the battery last?
The battery lasts up to 8-10 hours on a single charge, depending on usage and volume levels.
How does the magnetic mount work?
The NeoBeat™ speaker comes with powerful built-in magnets that allow it to attach securely to any metallic surface.
📧 Contact Us
If you have any other questions, feel free to reach out to our support team at support@neobeat.org. We’re happy to help! 😊🎵
🔹 Visit us at neobeat.org for more details! 🔹